SHIPPING + ORDERING
Can you tell me more about your free shipping policy?
Any order over $150 shipping to the contiguous United States ships free. It’s that easy! Orders under $150 will ship for a simple, flat fee of $9.99. All of our products ship via UPS Ground from New York, NY, and should arrive to you within 5 – 7 business days. If you wish to have expedited service, you may select our premium shipping option at checkout to receive your purchase faster.
Where do you ship?
We are pleased to ship all Meridian products to any street address in the contiguous United States. If you are interested in placing an order that will ship to Hawaii, Alaska, Puerto Rico, or a US Territory, please select your preferred shipping option during check out. If you have any questions, please send us a note at hello@MeridianNY.com for assistance before placing your order.
Can I place an international order?
For sure! We would be delighted to ship your Meridian product anywhere in the world. International shipping rates will be calculated at checkout based on your order weight, dimensions and destination. Our preferred international freight carriers are UPS and DHL . They will usually deliver an order anywhere in the world in about a week. As a reminder, any import duties or customs requirements are the customer’s responsibility. All international orders are final.
When will I receive my order?
We are excited to send you your Meridian goods! Once your order has shipped, it will reach you in about 5 to 7 business days with our standard ground shipping provided by UPS. If you’d prefer to receive your order sooner, you may select our premium shipping option at checkout.
Can I expedite my order?
Definitely! During the checkout process, please select your preferred shipping option. The amount for expedited shipping will be automatically calculated into your order total. Please note that any orders placed on weekends or holidays will be processed when we’re back in the office. Please feel free to email us at hello@MeridianNY.com if you have any questions, or if you just want to say hi.
The piece I want is sold out. When will it be available?
The availability of each piece varies on a number of factors including the length of the handmade process, the artisan’s availability, their location, and the season. We do our best to keep all of our products in stock but sometimes things are more popular than we’ve anticipated. If you’re looking for something specific that has gone out of stock, feel free to send us an email at hello@MeridianNY.com. We would love to recommend a great alternative that we know you’ll love.
What if my product arrives damaged?
Darn! We’re so sorry about that. We stand behind our products and guarantee the quality and unique aspects of each individual item we sell. Each shipment is carefully packaged to ensure safe transport. If your item has arrived damaged or defective, please report the issue to us at hello@MeridianNY.com immediately after receiving the package. In your email, please include photos of the damaged product, the contents of the box, and the shipping box itself. A refund will be issued to your account or you will be shipped a replacement.
What forms of payment do you accept?
We happily accept all major credit cards through our secure processing system via Shopify Payments. We also welcome purchases by PayPal Express Checkout.
How can I contact you?
You may contact us at any time via hello@MeridianNY.com and a member of our team would be happy to assist you! Our business telephone is 917-673-7151. Since we are a small team and an e-commerce based brand, however, email is our preferred method of communication. We will prioritize all inquiries received via email.
Do I need to pay sales tax on my purchase?
In accordance with state law, we are required to add sales tax to any purchase that ships to New York State. Taxes are automatically calculated at checkout and are only applied to orders within New York.
RETURNS AND REFUNDS
What is your return and refund policy?
If you are not completely satisfied with your purchase, you may return it within 30 days by contacting us at hello@MeridianNY.com. That said, we all would love to avoid the hassle and expense of a return! Before your purchase, if you'd like to view additional photos of an item or have specific questions about its details, please reach out to hello@MeridianNY.com and we would be more than happy to provide you what you need. If it does indeed come to a returns, all items received must be returned in sellable condition. We will not issue a refund for an item shipped back to us that has broken due to inefficient packaging.
When a return occurs, we will initiate the return process and send you a prepaid shipping label if you’re located in the contiguous United States. Please contact us before mailing the product back to us. Shipping charges are non-refundable. Any taxes charged will be refunded in accordance with state laws. If you’re outside the contiguous United States, such as customers in Hawaii and Alaska, the cost of return shipping will be deducted from your refund. Please note all pre-orders and international orders are final-sale and not eligible for refunds or returns. We will issue your refund as soon as we receive the return. Refunds are issued in the same form as the initial payment. Sometimes it can take up to 3 weeks to see the credit in your account, depending on the form of payment. For more details on how long your refund may take to post, please contact your payment provider.
All items marked final sale or are marked as not-returnable are not refundable or exchangeable. Pre-orders and international orders are final and not eligible for returns or exchanges.
What is your exchange policy?
We are happy to accept exchanges on all purchases. Please contact us at hello@MeridianNY.com to begin the exchange process. All items being returned for exchange must be returned in sellable condition. Since all of our products are handmade in small batches, we urge you to move quickly to prevent any disappointments about sold out products. All exchanges must be completed within 30 days of receiving your order. If you’re outside the contiguous United States, such as customers in Hawaii and Alaska, the cost of return and outbound shipping will be added to your total purchase.
Can you tell me more about Meridian’s vintage textile collection?
We love vintage textiles so much at Meridian that we have dreams about finding high quality heritage textiles for you! Our process for designing and manufacturing our pillow collection begins by sourcing authentic vintage or antique textiles from ethical and reputable suppliers all over the world. We take great pride in the care and storage of our vintage textile collection. Upon receipt of each piece, we carefully wash and inspect it before it is passed along to our manufacturing partners.
Due to the handmade and vintage nature of these textiles, many items will vary slightly in color, texture, or size. Some will show a minimal amount of wear and tear. These marks and features are consistent with each textile’s age and use. We have purposely retained various amounts of the characteristics and patina of our vintage textile collection to celebrate their handmade and storied origins. We encourage our customers to contact us with any questions related to any item prior to making a purchase.
Will my pillow include an insert?
Totally! We want to make styling your new Meridian pillow as easy as possible. All pillows ship with a premium down/feather insert. Just throw that pillow on your couch or bed and you’re already looking good.
Can you do custom projects?
We’re always happy to discuss special projects! Please contact us at hello@MeridianNY.com to chat.
CLEANING + CARE
How do I clean my Meridian product?
Our textile collection features handmade textiles (both new and vintage) that should be handled with care. We recommend professional dry cleaning only when necessary to prevent any stretching of the seams.
Most hard goods may be wiped with a damp cloth and towel dried. Please avoid any harsh cleaners or chemicals as well as prolonged exposure to direct sunlight.
f you have any questions, you can always feel free to contact us at hello@MeridianNY.com.
MORE ABOUT MERIDIAN
Can you tell me more about how Meridian finds its artisan partners?
Our mission is to build partnerships with master artisan organizations in isolated communities worldwide and to connect them with the global economy through an online consumer marketplace. By partnering directly with boutique artisan workshops and cooperatives in low- and middle-income countries around the world, we are able to empower our unique providers with the tools to build sustainable businesses, rise above the poverty line and support their families. We source all of our products ethically and practice fair trade principles.
We choose our artisans based on a number of factors including their passion for and mastering of a traditional craft as well as their commitment to fair trade practices, sustainability, and empowering of the local workforce with job growth, educational workshops and technical support.
Are your artisans paid fairly?
We take extra steps to ensure our artisan partners are paid fairly and promptly. We empower our providers to set prices within the framework of the true costs of labor, time, materials, sustainable growth and related factors.